- Date:
- 24 May 2023
The purpose of this document is to:
- Act as a reference and enable health services that have already implemented virtual care services to aid in continuous improvement and standardisation of care.
- Provide guidance to support the implementation, operation and extension of virtual care in Victorian public health agencies.
This framework provides the foundations for health services to implement and operate virtual care. The document outlines the core elements for Victorian public health agencies to consider - organisational, clinical, operational and infrastructure - when establishing or operating virtual care services. It should be used together with national, state, and local clinical standards, protocols, policies, and procedures.
This framework should be considered in conjunction with those referenced in the Appendices.
Background
The use of virtual care has historically been associated with supporting and providing tertiary consultations in ambulatory settings.
Virtual Care Operational Framework core elements
The Victorian Virtual Care Operational Framework is comprised of six (6) core elements for the safe operation and extension of virtual care services across the Victorian Public Health Sector.
Appendix 1: Virtual Care Operational Framework Checklist
This tool can be used as a guide to develop an approach to offering virtual care services whether as a new service or to assess an existing service.
Appendix 2: Core Principles
The Core Principles are systematic and coordinated principles to guide virtual care prioritisation, validation, extension, and safe operation.
Updated