General enquiries
You can contact us by:
Post
Department of Health
50 Lonsdale St
Melbourne 3000 VIC Australia
Phone
Tel: 1300 650 172
- International, interstate and mobile callers: (+61 3) 9096 0000
- Local calls are free within Victoria, except on mobile phones
The National Relay Service
The National Relay Service is available for people who are d/Deaf, hard of hearing or have a speech/communication difficulty and find it hard speaking with people who use a phone.
It operates 24/7 across Australia, except for video relay calls. All calls are confidential.
Translating and interpreting service
If you need an interpreter, call 131 450 or see the Translating and Interpreting Service(opens in a new window) website.
Feedback and complaints
We are committed to safe, respectful, and high-quality healthcare for everyone. If you have had a negative experience or are concerned about the services we provide, fund, or regulate, you have the right to speak up.
Feedback and complaints about regulated entities
Some services connected to the Department of Health are managed by specialised teams.
Find more information on the complaints procedure for:
- Cemeteries and crematoria – issues related to burial or cremation services
- Procurement – concerns about how goods and services are purchased
- Food product or food business – complaints about food safety or hygiene
- Victoria Patient Transport Assistance Scheme (VPTAS) – feedback about travel and accommodation support for rural patients
- Tobacco reform – issues related to smoking laws and tobacco control
- Human Research Ethics Committee – concerns about ethical approval for health-related research
- Public Interest Disclosure – concerns about improper conduct or detrimental action involving a public officer or public body
Updated