You acknowledge that the information you provide in feedback (including compliments) or an enquiry that you submit using the below form, may involve the sharing of your personal or health information with other relevant areas within the Department of Health so that:
- your feedback and enquiry can be discussed with them;
- information or documents can be obtained from them relating to your feedback or enquiry;
- your feedback and enquiry can be investigated and resolved.
If a third party was involved in the circumstances raised in your feedback or enquiry, we may also need to share your personal or health information with them for the above purposes.
By submitting your feedback or enquiry you consent to the disclosure of the feedback or enquiry in the manner and for the purpose or purposes, described here, unless you advise otherwise in your submission. If you do not provide us with information regarding your feedback or enquiry or consent to disclose your personal or health information to relevant areas within the Department of Health or involved third parties, this may limit our ability to assist you. We may also seek further information from you in relation to your feedback or enquiry.
For information on how the Department of Health collects, uses and stores personal or health information, you should refer to the privacy policy. The Department of Health recognises that your personal and health information should only be used or disclosed for the purpose for which we collect it, or a for a related purpose that you would reasonably expect, or as otherwise permitted or required by law.
We will use the information you provide us to investigate and resolve your enquiry in accordance with our Privacy Policy. The investigation of your complaint may involve sharing your personal or health information with other relevant areas within the Department of Health to achieve a resolution. If a third party was involved, we may also need to share your personal or health information with them to achieve a resolution.
We may seek further information from you in relation to your complaint. If you do not provide us with information regarding your complaint, this may limit our ability to assist you. If you do not consent to us providing information regarding your complaint to an involved third party, this may also limit our ability to assist you.
If your enquiry is being made on behalf of someone else, we may share the information you have submitted with the person/s on whose behalf you are making this submission. The Department of Health may, in some circumstances, be limited in its response to your submission where the relevant person has not provided their permission.