How we can help
The Department of Health addresses complaints related to services we provide, fund, or regulate. This includes hospitals, community health, aged care, patient transport, cemeteries/crematoria, GP and primary care.
Examples of complaints we handle include:
- Access to services - long wait times, appointment delays, referral issues
- Health and safety concerns - infections, medication errors, unsafe equipment
- Respect and care - rough handling, discrimination, neglect of personal needs
- Communication - rudeness, lack of updates, not being involved in decisions
- Privacy breaches - unauthorised access or sharing of records
- Poor complaint handling - poor or delayed responses from providers
If your complaint relates to any of these, or to how we’ve handled a previous complaint, you can contact us directly.
If your complaint relates to something else, check the list of complaints we don't manage or accept for more information.
To make a complaint about the care or treatment you received at a public hospital or private health service, you should first contact them directly. This is often the fastest way to resolve it.
Submit a complaint
Choose one of the following ways to submit your complaint:
- Email: health.feedback@health.vic.gov.au
- Post: Health Feedback, GPO Box 4057, Melbourne VIC 3000
- Phone: 1300 650 172 (you will be directed to the complaints team)
- Online: via our online form
We are currently unable to receive complaints by telephone.
More information
Updated