Service coordination places consumers at the centre of service delivery to maximise their opportunities for accessing the services they need. Service coordination enables organisations to remain independent of each other, while working in a cohesive and coordinated way to give consumers a seamless and integrated response.
Service coordination is underpinned by the following principles:
- a central focus on consumers
- partnerships and collaboration
- the social model of health and the social model of disability
- competent staff
- a duty of care
- protection of consumer information
- engagement with a broad range of service sectors
- consistency in practice standards.
Service Coordination Tool Templates (SCTT)
The SCTT have not been updated since 2012 but are provided for agencies to apply and adapt as is useful, or as required for specific programs/activities.
Developed in 2012, the Service Coordination Tool Templates (SCTT) is a suite of templates developed to facilitate service coordination.
They aim to support the collection, recording and sharing of initial contact, initial needs identification, referral, information exchange and care planning information in a standardised way.
The SCTT aim to provide consistent information standards to facilitate sharing of information and to provide a common language between services.
User guide
The SCTT 2012 user guide is a practical resource to assist service providers in using the SCTT. This guide provides:
- answers to frequently asked questions
- points for service providers to note in completing SCTT.
Service Coordination Tool Templates User guide 2012
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Core referral templates
| Template | Purpose |
|---|---|
|
Referral cover sheet and acknowledgement
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| To send with a referral or to acknowledge receipt of referral. |
|
Consumer information - Service Coordination form
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| To collect common demographic and other essential consumer information that can be shared with another agency. |
|
Summary and referral information
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| To record and share a summary of the consumer’s presenting and identified issues and other information to assist in a referral. |
Additional screening templates
| Template | Purpose |
|---|---|
|
Ambulance Victoria referral
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Ambulance Victoria referral
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| Referral out to services that have a partnership agreement with Ambulance Victoria. |
|
Accommodation and safety arrangements
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Accommodation and safety arrangements
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| To screen for consumer's accommodation risk of homelessness and their safety needs, including family violence and personal emergency planning |
|
Alcohol, smoking and substance involvement screening (ASSIST)
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Alcohol, smoking and substance involvement screening (ASSIST)
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| To screen for hazardous, harmful and dependent use of alcohol, tobacco and other psychoactive drugs. |
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Care relationship, family and social network
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Care relationship, family and social network
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| To assist service providers to understand care relationships and family and support networks such as friends and significant others who are involved in the consumer's life. |
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Consent to share information
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| To record freely given informed consumer consent to share their information with a specific agency/ies for a specific purpose/s. |
|
Functional Assessment Summary
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Functional Assessment Summary
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| This supplementary template is sent with referrals that occur following assessment of the consumer’s functional abilities and need for assistance. The assessing agency may attach additional assessment summaries covering other domains of consumer relevant to the referral. |
|
Health and chronic conditions – Health Literacy
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Health and chronic conditions – Health Literacy
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| To assist service providers to screen for health and chronic conditions |
|
Health and social needs screener – consumer administered
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Health and social needs screener – consumer administered
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| To assist service providers to screen for a consumer's needs. |
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Health and social needs screener – service provider administered
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Health and social needs screener – service provider administered
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| To assist service providers to screen for consumer's needs. |
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Information exchange summary
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Information exchange summary
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| To exchange summary information with other service providers at key points in the consumer’s pathway to support coordinated care. |
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Need for assistance with activities of daily living
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Need for assistance with activities of daily living
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| To screen for the consumer's need for assistance with the activities of daily living. |
|
Shared support plan
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Shared support plan
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| For a consumer who requires multiple services, to support a coordinated approach. It shows who is involved in the consumer’s care, the main issues, agreed goals developed together, planned actions and who is responsible for each action. |
|
PAV Assessment record 2012
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PAV Assessment record 2012
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| To be used by assessment officers from PAV designated organisations to assess, determine and record the eligibility of applicants for the PAV Service. |
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Social and emotional wellbeing
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Social and emotional wellbeing
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| To screen for consumer’s social and emotional wellbeing needs, including anxiety and depression. |
Updated